Privacy Notice

Personal data we collect

We will only collect relevant data to enable us to carry out the service you have requested or accessed, below we have set out in more detail about the personal data we collect and why we collect it.

We review our retention periods regularly and will only hold your datafor as long as it is necessary for the original purpose it was collected for, as required by law or as set out in any relevant contract we have with you.

Online Enquiry

If you enquire about one of our products or services we require your name, email address and contact telephone number to able us to respond to your enquiry.

We will continue to discuss your enquiry with you for up to 12 months after your initial enquiry or if applicable, the product or service you are interested in becomes available (whichever is greater).

Sharing data with third parties

In order to make certain services available to you, we may disclose your personal information to third parties. We will only disclose the minimum amount of personal data in order to provide the service.

We have data sharing agreements in place with each of our third party suppliers and have completed the necessary security checks to ensure that your data is kept safe once it is passed to them.

Our third party suppliers only have the rights to use your data for the purpose of fulfilling the service required of them, they do not have marketing rights over your data, unless you have specifically expressed third party consent.

Marketing

When you provide us with your personal data, we may ask you to set your marketing preferences with us so that you can choose (if any) the information you'd like to hear more about . This may be done by:

• Registering for newsletters via our website

• Physically visiting Vipingo Ridge

• Telephoning or emailing Vipingo Ridge

From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

How we may use your personal data

Where you have given consent:

Vipingo Ridge uses your personal data for electronic marketing purposes and we may contact you to update you in accordance with your selected marketing preferences with offers, services and other related products via:

• Email

• Text message

• Post

• Telephone

You have the right to opt out of receiving promotional communications at any time by changing your marketing preference by contacting our Data Protection Officer.

Where there is a legitimate interest

We may use and process your personal information where it is necessary for us to pursue our Legitimate Interest as a business for the following purposes:

Automated Processing

When visiting our website, we may collect data directly from you as set out in this notice, as well as analysing your browsing and purchasing activity, both online and on site at Vipingo Ridge, along with your previous response to marketing communications. The results of this data (collected by cookies) allow us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use automated profiling software.

Your data protection rights

You have a number of rights in relation to your personal information under data protection law.

In relation to certain rights, we may ask you for your information to confirm your identity, where applicable, to help us search for your personal information.

Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.

Accessing your personal information

You have the right to ask for a copy of the information we hold about you by emailing or writing to us at the beginning of this notice. This will be provided in a readable format free of charge. We may not provide you with a copy of your information if this concerns other individuals or we have another lawful reason to withhold that information.

Correcting and updating your personal information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your name, phone number or email address, or you discover that any of the other information we hold about you is inaccurate or out of date, please let us know by contacting us via the details at the beginning of this notice.

Withdrawing your consent

Where we rely on your consent as the legal basis for processing your personal information, as set out under ‘How we may use your personal data’ section, you may withdraw your consent at any time by contacting us using the details at the beginning of this notice.

If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do this by selecting the ‘unsubscribe’ link located at the bottom of our emails. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

Objecting to our use of automated processing

You may contest to a decision made about you based on automated processing by contacting us on the details at the beginning of this notice.

Erasing your personal information or restricting its processing

In certain circumstances, you may ask for your personal data to be removed from our systems by emailing or writing to us at the address at the end of this notice. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

You may also ask us to restrict processing your personal data in the following situations:

Where you believe it is unlawful for us to do so

You have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings

In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company in connection with legal proceedings.

Transferring your personal information

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under section ‘How we use your personal data’ you may ask us to provide you with a copy of that information.

We may not provide you/transfer you a copy of your data if this concerns other individuals or we have another lawful reason to withhold that information.